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At AutoZone, we have put customers first since 1979, when our first store was opened in Forrest City, Arkansas. As the leading retailer and a leading distributor of automotive replacement parts and accessories with stores in the U.S., Puerto Rico, Mexico and Brazil; AutoZone has been committed to providing the best parts, prices and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community.  At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast paced environment!

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Operations (Corp)
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ALLDATA
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180002BQ Requisition #
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Position Summary

The CRM Administration is responsible for improving sales results by providing user support and maintaining ALLDATA’s sales force automation solution. Duties include recommending improvements to Microsoft Dynamics CRM, resolving user help tickets, and maintaining data hygiene and accuracy. The candidate must be comfortable interacting with diverse business users including executives, sales professionals, IT developers, and support staff.


Position Responsibilities

  • Maintain Microsoft Dynamics CRM environment
  • Improve user workflow within Microsoft Dynamics CRM
  • Troubleshoot and resolve Microsoft Dynamics CRM user problems
  • Provide CRM coaching and training to Sales professionals as needed
  • Research and document recommendations for 3rd party solutions
  • Participate in departmental meetings and committees.
  • This position has no direct reports.

Position Requirements
  • 2-3 years in related fields (user and customer support)
  • Experience with sales force automation software preferred (MS CRM, Salesforce, SugarCRM)
  • Expertise using Microsoft Office applications, especially Excel, PowerPoint, and Word
  • Working knowledge of SQL queries useful (MS SQL Server and MySQL)
  • Excellent written and verbal communication skills
  • Other duties may be assigned

AutoZone, and its subsidiaries, ALLDATA, AutoAnything and IMC are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. 

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