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At AutoZone, we have put customers first since 1979, when our first store was opened in Forrest City, Arkansas. As the leading retailer and a leading distributor of automotive replacement parts and accessories with stores in the U.S., Puerto Rico, Mexico and Brazil; AutoZone has been committed to providing the best parts, prices and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community.  At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast paced environment!

Digital Program - Product Manager ( eCommerce )

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Ecommerce
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AutoZone-US
📅
180002FH Requisition #
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Summary:
Digital Product - Program Manager is operationally focused on developing and managing digital products (ECommerce) for AutoZone. The position is responsible for monitoring, managing, maintaining systems and features within a wide spectrum of AutoZone’s digital products and properties. This person will be responsible for the functional definition and requirements and the operations of digital systems.  Strong domain knowledge utilizing functional and technical skills to support customers, resolve problems, provide training as required, functional/technical requirements gathering, documentation, estimation, planning and project management.
 
Responsibilities:
  • Will work under the direction the Manager / Director of Digital Products
  • Assist in developing the strategy and tactics for the portion of the digital business
  • Lead and communicate the execution of the strategy and the product and program initiatives
  • Prioritize program scope by building consensuses within and outside the digital teams
  • Own and manage portions of the business / product pillar
  • Be the business catalyst for the area of the business
  • Oversee and approve business analysis, use cases, business cases and sales planning processes
  • Establish go to market plans for new product/ program launches to include ongoing support, sales, marketing, operational processes
  • Analyze usability, market research, competition, KPIs, trends and technology for opportunities to improve and grow sales
  • Must have an understanding of the enterprise digital systems leveraging technology across the entire channel
  • Establish and monitors KPIs to drive goals and objectives
  • Become familiar with the latest technologies and trends in digital commerce. Leverages these to accomplish business and technical goals
  • Interact with multiple levels within the organization and communicating company goals to external organizations
  • Partner with stakeholders from different functional areas to understand their business needs and how it impacts the ongoing development and operations of digital products
  • Communicate with leadership inside and outside the department on roadmap deliverables, product stability and performance metrics
  • Work closely with other teams (UX, IT, Analytics, QA, Merchandising, Marketing) to ensure delivery of quality software and feature sets that work in conjunction with other department initiatives to meet the complex needs of customers
  • Manage and direct a team of Program and Sr. Program coordinators (Product Owners) in daily activities
  • Coach direct reports in all aspects of product ownership, professional development and corporate values
  • Manage teams across geographies
  • Owns relationships with vendors and third parties
Requirements:
  • Bachelor’s degree in MIS or Business or Technology; Master’s degree preferred
  • Five to seven years of experience in Digital Commerce / Technology, leading management of digital products and projects
  • Expert business case analysis, planning, project management (waterfall and agile), change management and presentation skills
  • Superior verbal and written communication, interpersonal and organizational skills
  • Expertise in technology and experience working on technology projects, creating functional requirements, and use cases for the development and architecture teams
  • Strong understanding of the business and stakeholder needs
  • Strong business analysis skills
  • Capable of interacting with multiple levels within an organization and communicating company goals to external organizations
  • Proven responsibility for some aspect of E-Commerce and proven experience developing strategies to improve the E-Commerce business
  • Proven experience in taking a strategy and breaking it into tactics
  • Proven experience in executing tactics aligning towards an overall objective
  • Proven experience working with and managing geographically distributed teams

AutoZone, and its subsidiaries, ALLDATA, AutoAnything and IMC are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. 

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