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At AutoZone, we have put customers first since 1979, when our first store was opened in Forrest City, Arkansas. As the leading retailer and a leading distributor of automotive replacement parts and accessories with stores in the U.S., Puerto Rico, Mexico and Brazil; AutoZone has been committed to providing the best parts, prices and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community.  At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast paced environment!

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IT (Corp)
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AutoZone-US
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180001FZ Requisition #
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SUMMARY
This position is operationally focused and monitors, maintains, and supports hardware, software applications, databases, networks, security systems, other operational systems and functional requirements definition. This may include applying domain knowledge and using technical skills to support customers, resolve problems, provide training as required, functional/technical requirements gathering, documentation, estimation, planning and project management.
  
RESPONSIBILITIES
  • Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects.
  • Elicits functional requirements and documents for use by the application development team, the architecture team and other operational teams.
  • Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
  • Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
  • Selects, develops, and motivates assigned staff.
  • Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
  • Provides customer support by answering business partner questions and maintaining a presence at the help desk or other customer point of contact.
  • Implements hardware and software changes based on new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.
  • Implements system health monitoring tools and monitors hardware and software systems to ensure that established SLAs are met.
  • Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
  • Responsible for the development of less experienced AutoZoners; mentors and teaches.
 
REQUIREMENTS
  • Medium-sized project management: estimating, planning, controlling, and execution.
  • Functional/technical requirements gathering and documentation.
  • Associate's degree preferred, or a high school diploma or equivalent (G.E.D.), or equivalent formal training program with specialized training and one to two years of experience.
  • Typically requires two to three years of experience based on consistently demonstrated capabilities.
  • Solid problem solving, relevant domain and analytical skills.
  • Knowledge of MS Office.
  • Advanced functional and/or business knowledge.
  • Technical skills may include experience with one or more of: UNIX, Linux, Windows, Cobol, Java, MS SQL, C, C++, Informix, Greenplum, Hadoop, ATG, QT4, Oracle, PostgreSQLOracle, PostgreSQL, PostgreSQL, DB2/SQL, JCL, CSP, CICS, TCP/IP, Networking, LAN administration, data analysis, computer operations, or customer service.
  • Subject matter expertise in a functional area.
  • Typically is able to perform tasks with little or no supervision.
 


AutoZone, and its subsidiaries, ALLDATA, AutoAnything and IMC are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. 

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