ENGINEER,ASSOCIATE SYSTEMS

SUMMARY 

As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues/alerts, identifying the root cause of the issue, resolving L1 issues related to On-Prem and Google Cloud hosted applications and batch jobs. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts/issues related to applications hosted in cloud and On-Prem.

RESONSIBILITIES

·        Review and understand application architecture in hybrid cloud environment

·        Work with the application development teams to onboard NOC for production environment monitoring

·        Create and implement application Level 1 & 2 production issues resolution process

·        Monitor, troubleshoot issues, and resolve Level 1 & 2 production issues.

·        Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.

·        Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.

·        Train other team members on different cloud technologies and resolving the issues/alerts

REQUIREMENTS

·        Requires three to five years of experience based on consistently demonstrated capabilities

·        Experience in cloud infrastructure management, preferably with GCP.

·        Experience in Terraform for infrastructure as code (IaaC) and automation.

·        Hands-on experience with Kubernetes for container orchestration, Cloud Native GCP resources

·        Understanding of CI/CD tools, with a focus on GitLab CI/CD.

·        Understanding of Batch jobs, Linux systems and networking

·        Moderate fluency in at least one scripting language such as Bash or equivalent

·        Knowledge of networking fundamentals including TCP/IP, traffic analysis, common protocols, and network diagnostics

·        Experience in troubleshooting using Dynatrace

·        Excellent problem-solving and communication skills.

·        Ability to work effectively in a collaborative, cross-functional team environment.